‍Introduction

Urban Pour (“we,” “us,” or “our”) is committed to protecting your privacy and personal information. We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website or services.

‍Personal Information We Collect

We may collect the following types of personal information from you:​

- Name (first and last name)​

- Email address​

- Phone number​

- Physical address (street address, suburb, state, and postcode)

We may also collect any other information you choose to provide to us (for example, details you include in messages or forms on our site).

‍

How We Collect Personal Information

We collect personal information in several ways:​

- Information You Provide Directly: When you fill out forms on our website or contact us

directly.​

- Through Cookies and Analytics: Automatic collection through technologies such as Google

Analytics.

Purpose of Collection and Use of Personal Information

We collect and use your personal information for:​

- Providing Services and Customer Support​

- Marketing and Communications​

- Website Improvement and Analytics​

- Legal Compliance

Disclosure of Personal Information to Third Parties

We do not sell or rent your personal information. We may share it with:​

- Mailchimp (Email marketing)​

- Stripe (Payment processing)

- Google Analytics (Website analytics)​

- Other service providers

Cross-Border Disclosure: Some information may be stored outside Australia.

Cookies and Analytics

We use cookies and similar tracking technologies. You can control cookie usage through your browser settings. Google Analytics collects anonymized data to help improve our services.

‍Data Retention

We retain personal information only as long as necessary or as required by law. When no longer needed, data will be securely destroyed or de-identified.

‍Your Rights and Choices

You have the right to:​

- Access your personal information​

- Correct inaccurate information​

- Request deletion where appropriate​

- Opt-out of marketing communications​

- Control cookie preferences

Security of Your Personal Information

We take appropriate measures to secure your data. However, no internet transmission or storage system can be guaranteed 100% secure.

‍

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on our website. Last updated: 28 April 2025.

‍Contact Us

If you have any questions or complaints, please contact us:​

Email: shady@romaac.com.au​

Phone: 0433 189 316​

Mailing Address: Urban Pour, 10/21 Cook Rd, Mitcham VIC 3132, Australia

You may also contact the OAIC via www.oaic.gov.au or by calling 1300 363 992.

‍

‍